Terms of Service

These Terms may be supplemented by a separate proposal, statement of work, invoice, master services agreement, platform agreement, or written service order. If there is a conflict between these Terms and a signed agreement, the signed agreement will control for that specific engagement.

Relevant Contracting provides marketing, website, software, automation, analytics, and business technology services. Services may include, but are not limited to:

• Website design, development, hosting, support, and optimization
• Search engine optimization, local SEO, technical SEO, content development, directory listings, Google Business Profile optimization, and AI visibility support
• Paid search advertising, including Google Ads, Microsoft Ads, and related campaign management
• Paid social advertising, including Meta, LinkedIn, TikTok, and other social advertising platforms
• Email marketing, SMS marketing, CRM workflows, audience segmentation, automation, and campaign reporting
• Organic social media content, posting, community support, and creative production
• Analytics setup, conversion tracking, reporting dashboards, business intelligence, and data integrations
• Custom software, plugins, forms, landing pages, schedulers, payment tools, automations, and related digital systems
• Consulting, strategy, creative services, and marketing operations support

The specific services included in any engagement will be defined by the applicable proposal, invoice, statement of work, agreement, or written communication between the parties.

To perform services effectively, the client may be required to provide timely access, approvals, information, content, logins, assets, business details, and third-party platform permissions.

The client is responsible for ensuring that all materials provided to Relevant Contracting, including logos, trademarks, photographs, video, written content, customer lists, email lists, claims, offers, pricing, testimonials, and other business materials, are accurate and authorized for use.

The client is also responsible for reviewing and approving proofs, campaign materials, website content, advertising copy, email content, and other deliverables when approval is requested. Delays in access, content, approvals, platform permissions, or payment may delay launch dates, campaign execution, reporting, or results.

Relevant Contracting uses commercially reasonable efforts, industry knowledge, and current best practices to improve marketing performance. However, marketing results are affected by many factors outside of Relevant Contracting's control, including competition, search engine algorithms, advertising platform policies, customer demand, budget levels, seasonality, website history, client reputation, market conditions, platform outages, and changes made by third parties.

Relevant Contracting does not guarantee specific rankings, traffic levels, lead volume, sales, revenue, cost per lead, cost per click, conversion rate, deliverability rate, open rate, click-through rate, follower growth, engagement level, AI platform mention, or advertising result.

Search engines, AI platforms, map providers, citation sites, directories, and review platforms operate independently and may change their rules, algorithms, ranking factors, display formats, indexing processes, or acceptance policies at any time.

Relevant Contracting is not responsible for decisions made by Google, Bing, Apple, Meta, LinkedIn, TikTok, OpenAI, Anthropic, Perplexity, Yelp, directories, data aggregators, or any other third-party platform. Listings, rankings, visibility, AI mentions, reviews, citations, ads, and search results may change without notice.

For paid search, paid social, display, retargeting, video, and other advertising services, the client understands that ad platforms may reject, limit, suspend, disapprove, or modify campaigns, ads, audiences, keywords, accounts, or billing access at their discretion.

Advertising spend, media budget, platform fees, third-party tools, and pass-through expenses are separate from Relevant Contracting's management fees unless expressly stated otherwise in writing. The client remains responsible for all approved advertising budgets, media costs, third-party charges, and platform fees.

Relevant Contracting is not responsible for platform policy decisions, account suspensions, billing holds, audience restrictions, tracking limitations, attribution gaps, or changes caused by privacy rules, cookies, browser restrictions, iOS changes, consent settings, or ad blockers.

For email marketing, SMS marketing, CRM automation, and related messaging services, the client is responsible for ensuring that all contact lists, customer data, consent records, opt-in practices, claims, offers, and messages comply with applicable laws, industry rules, and platform requirements.

Relevant Contracting may assist with setup, segmentation, creative, automation, and reporting, but the client remains responsible for the legality and accuracy of its customer data, marketing claims, and permission to contact recipients.

Relevant Contracting does not guarantee email deliverability, inbox placement, open rates, click rates, reply rates, SMS delivery, conversion rates, or revenue from any campaign.

Program name: Relevant Contracting.

Program description: Relevant Contracting sends transactional SMS messages to customers who have opted in through a form, service request, quote request, scheduling request, or customer portal form. Messages may include service request confirmations, appointment confirmations, schedule reminders, estimate notifications, job status updates, invoice notifications, and secure links to view or respond to service details.

Message frequency: Message frequency varies based on customer activity, service requests, estimates, invoices, appointments, and job updates.

Message and data rates: Message and data rates may apply.

Opt-out instructions: Reply STOP to opt out of SMS messages.

Help instructions: Reply HELP for help.

Support contact: For help, contact support@relevantdomain.co.

Consent: Consent to receive SMS messages is not required as a condition of purchase.

Privacy: Relevant Contracting does not sell or share SMS opt-in data or consent information with third parties for their marketing purposes.

Relevant Contracting may build or support websites, plugins, landing pages, forms, integrations, automations, reporting systems, software tools, and related technical systems.

Unless otherwise agreed in writing, third-party platforms, hosting providers, plugins, APIs, themes, software libraries, payment processors, analytics platforms, and external services remain subject to their own terms, pricing, uptime, security, and support limitations.

Relevant Contracting is not responsible for failures, outages, errors, pricing changes, discontinued services, security issues, API changes, plugin conflicts, hosting issues, or platform restrictions caused by third-party providers.

Fees, billing frequency, setup charges, monthly charges, advertising budgets, software fees, hosting fees, and third-party expenses will be stated in the applicable proposal, invoice, agreement, or service order.

Unless otherwise stated in writing, fees are due in advance of the applicable service period. Work may be paused, delayed, or suspended if payment is not received on time.

Payments made by credit card, ACH, or other electronic payment methods may be subject to processing or transaction fees where permitted by law and disclosed to the client.

Unless otherwise stated in a signed agreement, setup fees, prepaid service fees, advertising management fees, software fees, hosting fees, creative fees, and third-party expenses are non-refundable once work has begun, services have been reserved, or costs have been incurred.

The client remains responsible for any unpaid amounts, approved expenses, third-party charges, cancellation fees, or costs incurred prior to termination.

Either party may terminate services according to the cancellation terms in the applicable agreement, proposal, invoice, or written service order.

If no separate cancellation term is provided, either party may terminate ongoing monthly services with written notice. Termination does not relieve the client of responsibility for amounts already due, services already performed, expenses already incurred, or commitments already approved.

Upon termination, Relevant Contracting may provide reasonable assistance with account access, transition of owned assets, and removal of Relevant Contracting access, provided the client's account is paid in full.

Unless otherwise agreed in writing, final work products created specifically for the client and paid for in full may become the property of the client. This may include approved website content, graphics, email content, social media content, campaign copy, and other client-specific deliverables.

Relevant Contracting retains ownership of its pre-existing materials, internal tools, source code frameworks, software systems, templates, workflows, processes, know-how, methodologies, reporting structures, reusable components, and proprietary technology.

Third-party software, fonts, stock assets, plugins, APIs, themes, integrations, advertising platforms, and licensed tools remain subject to their respective ownership and license terms.

The client represents that it owns or has permission to use all content, data, images, videos, logos, trademarks, lists, customer records, claims, offers, and materials provided to Relevant Contracting.

The client agrees to indemnify, defend, and hold harmless Relevant Contracting, its owners, employees, contractors, affiliates, and partners from claims, damages, liabilities, expenses, and reasonable attorneys' fees arising from client-provided content, customer data, marketing claims, intellectual property disputes, privacy violations, platform violations, or the client's business operations.

Each party may receive confidential or proprietary information from the other party. Both parties agree to use reasonable care to protect confidential information and to use it only for purposes related to the services.

Confidential information does not include information that is publicly available, already known, independently developed, lawfully received from another source, or required to be disclosed by law.

Confidentiality obligations survive termination of services for three years unless a separate written agreement provides a different period.

Relevant Contracting provides services on an "as is" and "as available" basis unless expressly stated otherwise in a signed agreement.

Relevant Contracting disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, uninterrupted service, error-free operation, platform performance, search engine results, advertising results, revenue outcomes, or compatibility with third-party systems.

To the maximum extent permitted by law, Relevant Contracting shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, loss of data, loss of goodwill, loss of business opportunity, platform downtime, advertising account issues, search ranking changes, campaign performance, or third-party service failures.

Relevant Contracting's total liability for any claim related to services shall not exceed the amount paid by the client to Relevant Contracting for the specific service giving rise to the claim during the three months immediately preceding the event giving rise to the claim.

Neither party will be liable for delays or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet outages, platform outages, cyberattacks, government actions, power failures, supply chain disruptions, or failures of third-party providers.

Relevant Contracting is an independent contractor. Nothing in these Terms creates an employment relationship, partnership, joint venture, franchise, or agency relationship between Relevant Contracting and the client.

These Terms and any services provided by Relevant Contracting shall be governed by the laws of the State of Indiana, without regard to conflict of law rules.

The parties agree to first make a good-faith effort to resolve any dispute through direct negotiation. If the parties are unable to resolve the dispute informally, any claim or controversy arising out of or relating to these Terms, Relevant Contracting's services, payment obligations, performance, interpretation, breach, or termination shall be handled in Elkhart County, Indiana, unless otherwise required by applicable law or agreed in writing.

To the extent litigation is permitted or required, the parties consent to the jurisdiction and venue of the state and federal courts located in Indiana and waive objections based on jurisdiction or venue.

At Relevant Contracting's discretion, disputes may be submitted to binding arbitration in Elkhart County, Indiana, conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitrator shall not have authority to award punitive, treble, or non-compensatory damages unless required by law. The decision of the arbitrator may be entered and enforced in any court of competent jurisdiction.

Nothing in this section prevents either party from seeking injunctive or equitable relief to protect confidential information, intellectual property, account access, data, or proprietary systems.

Relevant Contracting may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the website, platform, or services after updates are posted constitutes acceptance of the revised Terms.

Questions about these Terms can be directed to support@relevantdomain.co.